Terms of service
Last updated: July 2026
Welcome to CristalSuave. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
About Us
CristalSuave is an online retailer serving customers within the United Kingdom.
For any enquiries, please contact us at:
Email: contact@cristalsuave.com
Eligibility
By placing an order, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are authorised to use the payment method provided.
Orders
Once you place an order, you will receive an order confirmation email acknowledging that we have received your purchase.
Acceptance of your order takes place once your order has been processed and dispatched.
We reserve the right to refuse or cancel any order where necessary, including in cases of suspected fraud, pricing errors, payment issues, or product availability.
Prices
All prices shown on our website are displayed in British Pounds (GBP).
Although we make every effort to ensure pricing is accurate, errors may occasionally occur. If a pricing error is identified before dispatch, we will contact you before processing your order.
Payment
Payment must be received in full before your order can be processed.
Payments are processed securely through trusted payment providers.
Delivery
CristalSuave currently delivers within the United Kingdom only.
Orders are normally prepared and dispatched within 1–4 business days.
Delivery usually takes 4–10 business days after dispatch, depending on the courier and destination.
Delivery times are estimates only and may occasionally vary due to circumstances outside our control.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided directly by the courier.
Returns & Refunds
Customers may request a return within 30 days of delivery, provided the returned item meets the conditions outlined in our Refund Policy.
Unless an item is faulty or incorrect, customers are responsible for return shipping costs.
For complete details, please refer to our Refund Policy.
Product Information
We aim to ensure that all product descriptions, specifications, colours, and images are as accurate as possible.
However, slight differences may occur due to lighting, screen settings, manufacturing updates, or natural material variations.
These variations do not constitute a product fault.
Promotions
From time to time, CristalSuave may offer promotional discounts or special offers.
Unless otherwise stated:
- Promotions cannot be combined.
- Promotions have no cash value.
- Promotions may be withdrawn or amended without prior notice.
Intellectual Property
All content available on this website, including text, logos, graphics, photographs, product descriptions, website design, and other materials, belongs to CristalSuave or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the operation or security of the website.
- Submit false or misleading information.
- Use automated systems to access or copy website content without permission.
Limitation of Liability
To the fullest extent permitted by law, CristalSuave shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits any rights you may have under applicable UK consumer protection laws.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of your information as described in that policy.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will take effect immediately upon publication on this website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms & Conditions, please contact us:
Email: contact@cristalsuave.com