Privacy policy
Last updated: July 2026
At CristalSuave, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website or placing an order.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
CristalSuave is an online retailer serving customers within the United Kingdom.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: contact@cristalsuave.com
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order history
- Payment information (processed securely by our payment providers)
- IP address
- Browser and device information
- Website usage and browsing behaviour
We only collect information that is necessary to provide our services and improve your shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver your purchases
- Communicate with you regarding your order
- Respond to customer service enquiries
- Prevent fraud and improve website security
- Improve our website and customer experience
- Comply with legal and regulatory obligations
If you subscribe to our marketing emails, we may also send you updates about new products, promotions, and special offers. You can unsubscribe at any time.
Payment Information
All payments are processed securely through trusted payment providers.
CristalSuave does not store your full payment card details.
Cookies
Our website uses cookies to improve functionality, analyse website performance, and personalise your shopping experience.
Cookies help us remember your preferences, keep your shopping cart active, and understand how visitors use our website.
You can manage or disable cookies through your browser settings at any time. Please note that some features of the website may not function correctly if cookies are disabled.
Sharing Your Information
We never sell your personal information.
We only share your information when necessary to operate our business, including with:
- Payment providers
- Delivery and courier companies
- Order fulfilment partners
- Website hosting providers
- Analytics providers
- Legal or regulatory authorities where required by law
Each of these providers is required to handle your information securely.
Data Retention
We keep your personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Prevent fraud
When your information is no longer required, it is securely deleted or anonymised.
Your Rights
If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR), including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your personal data
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at:
Data Security
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
Our website uses SSL encryption, and we regularly review our security practices to maintain a safe shopping environment.
Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment providers and analytics platforms.
We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
Any updates will be published on this page, and the revised version will become effective immediately upon posting.
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at: